Privacy Policy and Membership Terms

At Mundi Travels Inc. ("Mundi Travels," "we," "our," or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use our website, services, booking platforms, and related systems. Section 13 sets out the billing, automatic renewal and cancellation terms for our agent membership.

This policy applies to all visitors, customers, travel agents, and users who interact with our website or services.

1. Information We Collect

We may collect the following categories of information:

Personal Information

• Full name

• Email address

• Phone number

• Billing information

• Passport or travel documentation information (when required for bookings)

• Travel preferences and itineraries

• Agency or company information

• Signatures and records of your acceptance of our agreements and terms

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Pages visited

• Time spent on the website

• Cookies and usage analytics

• Account registration, login dates and times, and activity on our booking platform

Booking & Transaction Information

When using our travel services or booking systems, we may collect:

• Flight, hotel, and tour reservation details

• Passenger information

• Payment transaction confirmations

• Membership purchases, renewals, and cancellation requests

• Customer support records, including communications by email, phone, WhatsApp, chat and video conference (such as training attendance)

2. How We Use Your Information

We use collected information to:

• Process travel bookings and reservations

• Process membership payments and automatic renewals

• Provide customer support

• Communicate regarding services or updates, including reminders about upcoming membership renewals

• Improve our website and services

• Prevent fraud and unauthorized transactions

• Respond to payment disputes and chargebacks

• Comply with legal obligations

• Send promotional offers or newsletters (you may opt out anytime)

3. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

• Remember user preferences

• Improve website performance

• Analyze website traffic

• Maintain login sessions

• Personalize user experience

You may disable cookies through your browser settings, although some features may not function properly afterward.

4. Sharing of Information

We do not sell your personal information.

We may share information with:

• Airlines, hotels, tour operators, and travel providers

• Payment processors (such as Stripe) and card-issuing banks, including, when a payment is disputed, records of your account registration, logins and platform activity, signed agreements, receipts and our communications with you

• Technology and hosting providers

• Government authorities when legally required

• Fraud prevention and security partners

Third-party travel providers may have their own privacy policies and terms.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information against unauthorized access, disclosure, or misuse.

However, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.

6. International Data Transfers

Because travel services often involve international providers, your information may be transferred and processed outside your state or country, including within the United States and internationally where our partners operate.

By using our services, you consent to these transfers where permitted by law.

7. Your Privacy Rights

Depending on your jurisdiction, you may have rights to:

• Access your personal information

• Correct inaccurate data

• Request deletion of your information

• Restrict certain processing activities

• Withdraw marketing consent

• Request a copy of your stored information

To exercise your rights, contact us using the information below.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external websites.

9. Data Retention

We retain personal information only as long as necessary to:

• Provide our services

• Fulfill legal and accounting obligations

• Resolve disputes, including payment disputes and chargebacks

• Enforce agreements

Some booking or transaction records may be retained longer where legally required.

10. Children’s Privacy

Our services are not directed toward children under 13 years of age. We do not knowingly collect personal information from children without parental consent.

11. Changes to This Policy

We may update this Privacy Policy periodically. Any updates will be posted on this page with a revised effective date.

Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Information

For questions regarding this Privacy Policy or your personal data, please contact:

Mundi Travels Inc.

Phone: +1 (800) 570-5561

Email:

direccion@munditravels.com

manager@munditravels.com

soporte@munditravels.com

soporte1@munditravels.com

Business Address:

130 E. Leland Rd.

Pittsburg, California, United States

13. Agent Membership: Billing, Automatic Renewal and Cancellation

13.1 Plans. Access to the Mundi Travels B2B booking platform for travel agencies (rates, inventory, booking tools, training and support) is offered as a paid membership:

• Quarterly membership: $99.00 USD, billed every 3 months.

• Monthly membership: $59.99 USD, billed every month.

The price and billing frequency of your plan are shown at checkout and on your receipt.

13.2 Automatic renewal. Your membership renews automatically at the end of each billing period until you cancel. By subscribing, you authorize Mundi Travels Inc. to charge the membership fee to the payment method you provided at checkout on the purchase date and on each renewal date. Charges appear on your statement as "MUNDI TRAVELS MEMBR". A receipt is emailed after each charge.

13.3 How to cancel. You may cancel at any time by contacting us at soporte@munditravels.com or +1 (800) 570-5561 (phone or WhatsApp). To avoid the next renewal charge, your cancellation request must be received at least 15 days before your next renewal date. Requests received less than 15 days before the renewal date take effect after that renewal. We confirm every cancellation in writing. After cancellation, you keep access until the end of the period you already paid for.

13.4 Refunds. Membership fees for a billing period that has already started are non-refundable, except in the case of a billing error or where required by law.

13.5 Failed payments. If a renewal payment fails, we may retry the charge on the same payment method and may suspend access to the platform until payment is received.

13.6 Price changes. We will notify you by email at least 30 days before any change to your membership price takes effect. You may cancel before the new price applies.

13.7 Billing questions. If you do not recognize a charge or believe you were charged in error, please contact us first at soporte@munditravels.com or +1 (800) 570-5561. We respond within 2 business days and will correct any billing error.

13.8 Relationship to other agreements. This section supplements the Mundi Travels commercial agreement signed by each agency. If any other Mundi Travels document states a different notice period for cancelling the membership, the 15-day period in section 13.3 applies.

13. Membresía para agentes: cobro, renovación automática y cancelación

13.1 Planes. El acceso a la plataforma B2B de reservas de Mundi Travels para agencias de viajes (tarifas, inventario, herramientas de reserva, capacitación y soporte) se ofrece como membresía de pago:

• Membresía trimestral: $99.00 USD, cobrada cada 3 meses.

• Membresía mensual: $59.99 USD, cobrada cada mes.

El precio y la frecuencia de cobro de su plan se muestran al momento del pago y en su recibo.

13.2 Renovación automática. Su membresía se renueva automáticamente al final de cada periodo hasta que usted la cancele. Al suscribirse, autoriza a Mundi Travels Inc. a cobrar la membresía al método de pago que proporcionó, en la fecha de compra y en cada fecha de renovación. El cargo aparece en su estado de cuenta como "MUNDI TRAVELS MEMBR". Después de cada cargo se envía un recibo por correo electrónico.

13.3 Cómo cancelar. Puede cancelar en cualquier momento escribiendo a soporte@munditravels.com o llamando al +1 (800) 570-5561 (teléfono o WhatsApp). Para evitar el siguiente cargo, su solicitud debe recibirse al menos 15 días antes de la fecha de renovación. Las solicitudes recibidas con menos de 15 días de anticipación se aplican después de esa renovación. Confirmamos cada cancelación por escrito. Después de cancelar, conserva el acceso hasta el final del periodo ya pagado.

13.4 Reembolsos. Las cuotas de un periodo de membresía ya iniciado no son reembolsables, salvo en caso de error de cobro o cuando la ley lo exija.

13.5 Pagos fallidos. Si un cobro de renovación falla, podemos reintentarlo con el mismo método de pago y suspender el acceso a la plataforma hasta recibir el pago.

13.6 Cambios de precio. Le notificaremos por correo electrónico al menos 30 días antes de cualquier cambio en el precio de su membresía. Puede cancelar antes de que se aplique el nuevo precio.

13.7 Dudas sobre cobros. Si no reconoce un cargo o cree que se le cobró por error, contáctenos primero en soporte@munditravels.com o al +1 (800) 570-5561. Respondemos en un máximo de 2 días hábiles y corregiremos cualquier error de cobro.

13.8 Relación con otros acuerdos. Esta sección complementa el convenio comercial de Mundi Travels firmado por cada agencia. Si algún otro documento de Mundi Travels indica un plazo de aviso distinto para cancelar la membresía, se aplica el plazo de 15 días de la sección 13.3.